Customer Help

How can we help?

FAQ

Ordering

What size should I buy?

All straws/bracelets are one size fits all.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the items not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free with orders over $25.00.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

No, unfortunately at this time there shipping isn’t t available outside the United States at this time.

Get in touch

Have questions about your order, or a general enquiry?